COM/537 Final Examination Study Guide Essay

This moot draw go a appearance prep be you for the Final Examination you will staring(a) in calendar week Six. It contains practice headlands, which ar link up to each weeks objectives. In addition, tie in to each weeks educations and your student guide as try references for the Final Examination.Week angiotensin-converting enzyme Communication Styles fair game state between tendencys of dialogue.1.Communicating in a direct but detailed style and politely speaking up if you feel demands be unreasonable is a good approach when transaction with what conversation style? a.0 Sympatheticsb.0 Argumentativesc.0 Directsd.0 Systematics2.What is an military issueive form of colloquy process victimization everyone in the makeup as artificial lakes and channels for delivering contents? a.0 Official messagesb.0 Gossipc.0 Newsletterd.0 rack release object Explain the business conversation process.3.The sending of a message from a source to a receiver isa.0 transmissionb.0 modelingc.0 role-playingd.0 communication4.You want to ask your father to borrow his automobile. You get the conversation by telling him that you made an A on the test in economicstoday. This is an representative of a.0 intrapersonal communicationb.0 contextualizingc.0 narrowcastingd.0 framingWeek Two interview Analysis target Identify internal and impertinent s pull inholders for convincing communications.5.Which statement is inaccurate somewhat doubting Thomas Friedmans the world is flat concept? a.0 globalisation has leveled the playing field for emerging markets. b.0 Small companies and entrepreneurs vex new business opportunities. c.0 Global needs take precedence over local needs.d.0 Technology is a key factor in globalization.6.The leadership communication style that combines the positive characteristics of multiple approaches that may diversity depending on the situation to build good kind is called what? a.0 Dance approachb.0 Somersault approachc.0 pointer approac hd.0 Circuit approachObjective Differentiate between types of audiences.7.Which of the following is an typeface of idea globally but acting locally? a.0 An transcription sends employees from the al-Qaida country to work in an international subdivision to better understand the needs of that location. b.0 An international association trains local individuals to manage one of its overseas divisions. c.0 An organization sends its employers to language training classes. d.0 An organization creates a particular team to manage differences between divisions.8.Ethical approaches to leadership styles of communication include the teleological approach, which states that a.0 actions need to be calculated first on short-term effects and thus on the long-term outcomes b.0 actions should be judged by whether they ar morally right or wrong c.0 actions should be evaluated by their long-term consequences d.0 local values should ensure corporate actionObjective Analyze audience perceptions and needs.9.On the back of the Bravo laundry detergent package, the manufacturer has published a list of faecal mattercer ensample signs. Which level of persuasion does this message illustrate? a.0 tiptop awarenessb.0 increasing manageledgec.0 ensuring acceptationd.0 ever-changing attitude10. On your call-back interview, you ask to turn over the area where you will be working if you are asked to join the party. This is an example of a.0 determining the corporate agent structureb.0 making initial contact with your colleaguesc.0 assessing the companys commitment to its vision statement d.0 reading institutional cultureWeek Three evolution the Communication StrategyObjective Determine communication strategy based on corporate culture, values, and morals of organizations.11.Your boss always seems to make the right decisions in tough situations. When a major crisis occurs, you know he or she will guide the company in the right direction. This is called a.0 obtuse commitb.0 et hical trustc.0 motivated trustd.0 practical trust12.Customer relationship management uses randomness and feedback to a.0 achieve node contentment and loyaltyb.0 enhance promotional programsc.0 build pipeline networksd.0 facilitate mass customizationObjective Select beguile communication channels.13.A new organic food stack away has decided to add another brand of apples to its vivacious inventory. Three major contenders are under consideration. The monetary fund decides to hold a food-tasting event for its customers to sample the unlike brands and to provide feedback on which apples they like best and why. This is an example of a.0 quantitative interrogationb.0 determination enquiryc.0 well-situated measurement researchd.0 hard measurement research14.The language that put ideas and materials in the hands of the crowd together was a.0 printedb.0 electronicc.0 spokend.0 mediatedWeek quartet Internal and External convincing CommunicationsObjective Create internal and exte rnal persuasive communications.15.Rate of speaking, serenity and pausing, and volume and pitch are all elements of a.0 paralinguistic communicationb.0 vocalizationc.0 accentd.0 semantics16.Which is a suggestion for effective strategic planning?a.0 Small companies should conserve resources and compact on achieving short-term goals. b.0 Engaging a cater employee in the strategic planning process can help facilitate workers to buy in to the plan. c.0 strategical planning should be a top humble process.d.0 Nonprofits should not rely on outside consultants in the strategic planning process because these types of consultants seldom know enough about the agencys particular(prenominal) business or audience.Objective Use research to support persuasive business communications.17.According to Gallo (2009), what is the best way to gain instant credibility? a.0 Use jargon and buzzwords.b.0 Be transparent and humble.c.0 Make lofty promises.d.0 scale designated presentation time.18.What too l can researchers use to learn contact relationships between users? a.0 Flowchartb.0 Physical type systemsc.0 Transactional communications modeld.0 Sociogram19.What particularally spell(s) out how the organization will achieve goals through the use of specific tactics? a.0 Mission statementsb.0 Qualitative toolsc.0 Quantitative toolsd.0 ObjectivesObjective measure out messages for interference.20.Any physical, semantic, or contextual action that detracts from ordistorts the receipt of a message is called a.0 issuesb.0 noisec.0 the milieud.0 cognitive racquet21.Which of the following statements is true?a.0 Semantics is the study of the meaning of words, phrases, and texts. b.0 Semantics is the study of dictionary definitions.c.0 Semantics is the study of effect of the arrangement of words in a sentence. d.0 Semantics is the study of how words affect decision-making processes.22.Pausing in the process of communication a message a.0 should be avoided because it makes the receiv er question the senders motives b.0 should be used by the sender as a means of accentuation the importance of ones message c.0 should be avoided because it often acts as a form of noise and thus impedes the receiver from understanding the context of the message d.0 should be used because it allows the listener time to internalize the message and make it his or her ownWeek Five Evaluating Consultant CommunicationsObjective Evaluate the effectiveness of consultant communications.23.According to Smith (2010), what prevents more employers from using social media? a.0 Technology issuesb.0 Lack of understandingc.0 contradict comments by employeesd.0 Legal concerns24.Sarbanes-Oxley holds whom responsible for effective and effectual financial communication? a.0 Managersb.0 Accountantsc.0 Consultantsd.0 CustomersWeek Six The Persuasive Communication PlanObjective Design persuasive communications.25.What theory focuses on the contexts that promote or incapacitate the internalization of m otivation and the integration of behavior? a.0 shammer listenerb.0 Selective perceptionc.0 Cognitive dissonanced.0 Self-determination26.Before they act, people are more in the raw to messages that will help them gather and interpret learning and determine whether there is a problem during what kind? a.0 Selective perceptionb.0 utterancec.0 Diversificationd.0 perception27.What is the final stage of the process of behavior agitate? a.0 Implementationb.0 Decisionc.0 Detectiond.0 FramingObjective Present selective information to various stakeholders using earmark channels.28.What are three components of persuasive messages that should be considered when presenting data? a.0 Message, channel, and the contextb.0 Sender, receiver, and feedbackc.0 Need, cost, and outcomesd.0 Benefits, appeals, and details29.You are attending a conference where a consultant talks about theproblems in IT call centers. As you listen to his problem-solution give out and research data, you begin to unde rstand why calls to your customer complaint center are not beingness processed in a timely manner. You are engaging in a.0 precision listeningb.0 discriminating perceptionc.0 cognitive dissonanced.0 extemporaneous thinking30.Following the presentation of data, the decision maker goes through the information processing states, such as com/537 Final Examination Study GuideThis study guide will prepare you for the Final Examination you will complete in Week Six. It contains practice questions, which are related to each weeks objectives. In addition, refer to each weeks readings and your student guide as study references for the Final Examination.Week One Communication StylesObjective Differentiate between styles of communication.1.Communicating in a direct but detailed style and politely speaking up if you feel demands are unreasonable is a good approach when dealing with what communication style? a.0 Sympatheticsb.0 Argumentativesc.0 Directsd.0 Systematics2.What is an effective form of communication process using everyone in the organization as sources and channels for delivering messages? a.0 Official messagesb.0 Gossipc.0 Newsletterd.0 Press releaseObjective Explain the business communication process.3.The sending of a message from a source to a receiver isa.0 transmissionb.0 modelingc.0 role-playingd.0 communication4.You want to ask your father to borrow his automobile. You begin the conversation by telling him that you made an A on the test in economics today. This is an example of a.0 intrapersonal communicationb.0 contextualizingc.0 narrowcastingd.0 framingWeek Two Audience AnalysisObjective Identify internal and external stakeholders for persuasive communications.5.Which statement is inaccurate about Thomas Friedmans the world is flat concept? a.0 Globalization has leveled the playing field for emerging markets. b.0 Small companies and entrepreneurs have new business opportunities. c.0 Global needs take precedence over local needs.d.0 Technology is a ke y factor in globalization.6.The leadership communication style that combines the positive characteristics of multiple approaches that may change depending on the situation to build effective relationship is called what? a.0 Dance approachb.0 Somersault approachc.0 Arrow approachd.0 Circuit approachObjective Differentiate between types of audiences.7.Which of the following is an example of thinking globally but acting locally? a.0 An organization sends employees from the home country to work in an international division to better understand the needs of that location. b.0 An international company trains local individuals to manage one of its overseas divisions. c.0 An organization sends its employers to language training classes. d.0 An organization creates a special team to manage differences between divisions.8.Ethical approaches to leadership styles of communication include the teleological approach, which states that a.0 actions need to be measured first on short-term effects and then on the long-term outcomes b.0 actions should be judged by whether they are morally right or wrong c.0 actions should be evaluated by their long-term consequences d.0 local values should determine corporate actionObjective Analyze audience perceptions and needs.9.On the back of the Bravo laundry detergent package, the manufacturer has published a list of cancer warning signs. Which level of persuasion does this message illustrate? a.0 raising awarenessb.0 increasing knowledgec.0 ensuring acceptanced.0 changing attitude10. On your call-back interview, you ask to see the area where you will be working if you are asked to join the company. This is an example of a.0 determining the corporate power structureb.0 making initial contact with your colleaguesc.0 assessing the companys commitment to its vision statement d.0 reading institutional cultureWeek Three Developing the Communication StrategyObjective Determine communication strategy based on corporate culture, values, and ethics of organizations.11.Your boss always seems to make the right decisions in tough situations. When a major crisis occurs, you know he or she will guide the company in the right direction. This is called a.0 obtuse trustb.0 ethical trustc.0 motivated trustd.0 practical trust12.Customer relationship management uses information and feedback to a.0 achieve customer satisfaction and loyaltyb.0 enhance promotional programsc.0 build word-of-mouth networksd.0 facilitate mass customizationObjective Select appropriate communication channels.13.A new organic food store has decided to add another brand of apples to its existing inventory. Three major contenders are under consideration. The store decides to hold a food-tasting event for its customers to sample the various brands and to provide feedback on which apples they like best and why. This is an example of a.0 quantitative researchb.0 determination researchc.0 soft measurement researchd.0 hard measurement research14.The language that put id eas and materials in the hands of the masses was a.0 printedb.0 electronicc.0 spokend.0 mediatedWeek Four Internal and External Persuasive CommunicationsObjective Create internal and external persuasive communications.15.Rate of speaking, silence and pausing, and volume and pitch are all elements of a.0 paralanguageb.0 vocalizationc.0 accentd.0 semantics16.Which is a suggestion for effective strategic planning?a.0 Small companies should conserve resources and concentrate on achieving short-term goals. b.0 Engaging a staff employee in the strategic planning process can help facilitate workers to buy in to the plan. c.0 Strategic planning should be a topdown process.d.0 Nonprofits should not rely on outside consultants in the strategic planning process because these types of consultants seldom know enough about the agencys specific business or audience.Objective Use research to support persuasive business communications.17.According to Gallo (2009), what is the best way to gain instan t credibility? a.0 Use jargon and buzzwords.b.0 Be transparent and humble.c.0 Make lofty promises.d.0 Exceed designated presentation time.18.What tool can researchers use to identify contact relationships between users? a.0 Flowchartb.0 Physical symbol systemsc.0 Transactional communications modeld.0 Sociogram19.What specifically spell(s) out how the organization will achieve goals through the use of specific tactics? a.0 Mission statementsb.0 Qualitative toolsc.0 Quantitative toolsd.0 ObjectivesObjective Evaluate messages for noise.20.Any physical, semantic, or contextual action that detracts from or distorts the receipt of a message is called a.0 issuesb.0 noisec.0 the environmentd.0 cognitive dissonance21.Which of the following statements is true?a.0 Semantics is the study of the meaning of words, phrases, and texts. b.0 Semantics is the study of dictionary definitions.c.0 Semantics is the study of effect of the arrangement of words in a sentence. d.0 Semantics is the study of ho w words affect decision-making processes.22.Pausing in the process of communicating a messagea.0 should be avoided because it makes the receiver question the senders motives b.0 should be used by the sender as a means of emphasizing the importance of ones message c.0 should be avoided because it often acts as a form of noise and thus impedes the receiver from understanding the context of the message d.0 should be used because it allows the listener time to internalize the message and make it his or her ownWeek Five Evaluating Consultant CommunicationsObjective Evaluate the effectiveness of consultant communications.23.According to Smith (2010), what prevents more employers from using socialmedia? a.0 Technology issuesb.0 Lack of understandingc.0 Negative comments by employeesd.0 Legal concerns24.Sarbanes-Oxley holds whom responsible for effective and efficient financial communication? a.0 Managersb.0 Accountantsc.0 Consultantsd.0 CustomersWeek Six The Persuasive Communication PlanOb jective Design persuasive communications.25.What theory focuses on the contexts that promote or hinder the internalization of motivation and the integration of behavior? a.0 Pseudo listenerb.0 Selective perceptionc.0 Cognitive dissonanced.0 Self-determination26.Before they act, people are more sensitive to messages that will help them gather and interpret information and determine whether there is a problem during what phase? a.0 Selective perceptionb.0 Vocalizationc.0 Diversificationd.0 Detection27.What is the final stage of the process of behavior change? a.0 Implementationb.0 Decisionc.0 Detectiond.0 FramingObjective Present data to various stakeholders using appropriate channels.28.What are three components of persuasive messages that should be considered when presenting data? a.0 Message, channel, and the contextb.0 Sender, receiver, and feedbackc.0 Need, cost, and outcomesd.0 Benefits, appeals, and details29.You are attending a conference where a consultant talks about the pro blems in IT call centers. As you listen to his problem-solution report and research data, you begin to understand why calls to your customer complaint center are not being processed in a timely manner. You are engaging in a.0 precision listeningb.0 selective perceptionc.0 cognitive dissonanced.0 extemporaneous thinking30.Following the presentation of data, the decision maker goes through the information processing states, such as comprehension and acceptance of the message, leading to what? a.0 Feedbackb.0 Suggested revisionsc.0 Terminal actiond.0 Vocalizationprehension and acceptance of the message, leading to what?a.0 Feedbackb.0 Suggested revisionsc.0 Terminal actiond.0 Vocalization